SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://runhoodies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket really liked. The size was consulted with the store, came up perfectly. Seller recommend.
Quality is decent. The height of 180 cm and the weight of 93 kg XXL is too small. Under the jacket to dress something warm will not work. If you plan to use in the cold season, then take a minimum of XXXL.
The goods reached the Urals in a month.
great product and quality
Kurt is super, corresponds to the description, only there is a sharp smell, I think it will go in a couple of days on the street
Came quickly, everything is super
Thank you
I like it very much. The fabric is good quality. I bought it with the pants. 167 cm was 70 kg XL full.
Great jacket. The smell is stiff, I hope to fade soon. Hot as a bath)
The jacket is not bad, quality stitched and the material is good for its money. I reached the deadlines, only when unpacking the smell is not quite pleasant, I hope that it will hang and pass. Seller and I recommend the product!
Received, satisfied. Sewing is not bad. Inside the spool so that the heat does not leave. For spring and autumn the most that. Run and lose weight :) delivery about a month. Ordered for a larger size, peaked at the time. I will hang out :) I recommend the store.
Smells like some kind of stink. Nasty. Corresponds to the description. The size is accurate.
Wonderful! All in size, the quality is excellent! Letters light-up, glow in the dark.
Not a bad jacket, sewn well, qualitatively .. I 1.70 m 80 kg, took the size of l, sits perfectly, like poured, but if you put on under the bottom of the jacket on a denser, then the jacket sits too tight, so great for spring autumn season, but not as not for winter!
Approx. weight 82. Height 175 xl
4xl by 192 cm and weight 118 kg is too small. You can dress, but it sits tugovato and you will not put anything under it
Ordered 4.08.2019, preluchila 21.08.2019. Well arosto sooo fast delivery!!!
Ok
There is sweat from the jacket, as from the livnevka sabyanin pouring water on the sidewalks of moscow-abundant, strong, constantly! I advise, the jacket, what you need, take a larger size.
While satisfied .., i run in it i will add feedback .. Thank you!
i received the order on the 12 July'19. except the smell of the fabric , rest of the things are as stated in the product description.
In general, the buzz of vesogonka, i will order more, i liked everything!!!
Just amazing, a very high quality product.
Hi that's what i was hoping. i'm on time. i recommend it.
Nice!!! Super ;)